Dear BE Orthodontics Parents/Patients,
We hope you and your family are in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office.
Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and team. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office and your temperature will be taken. If an escort has to come into the office, they will be subjected to the same screening process.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. If you do not have a mask, one will be provided.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. For the time being, we will also just allow patients who are being treated into the office/treatment area to decrease the traffic.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment for the time being.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the treatment area.
All of the above and more (proper protection gear, mouth rinse, etc.) is to make sure that our patients know that SAFETY comes first! We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. We are hoping that this will not be long-lasting, but while we are uncertain, please continue to help us to help you.
Sincerely, Dr. Kathy Bruster and Dr. Portia Carter And the entire BE Orthodontics team